Delivery and Shipping
Shipping & Delivery Policy
Effective Date: March 12, 2025
Last Update: March 11, 2035
I. Core Service Commitment
✅ Direct global delivery - covering 200+ countries
✅ Secure transportation - full-link insurance + tamper-proof packaging
✅ Transparent tariffs - optional pre-settlement service
✅ Visual progress - real-time GPS tracking
II. Delivery area and time efficiency
Destination Main logistics provider Average time efficiency Freight calculation Key restrictions
Hong Kong local SF Express 1-2 working days HKD 4500 (order over $800) Self-pickup at subway stations is prohibited
Mainland China DHL Express 3-5 working days Tariffs to be paid Real-name authentication required
Europe, America, Australia and New Zealand FedEx Priority 3-7 working days Tariff prepayment (optional) Single piece ≤ HKD 500,000
Middle East/Southeast Asia Aramex 5-10 working days Volumetric weight is charged Gold is prohibited to Saudi Arabia
High-risk countries Suspended service - - Russia/Ukraine/Belarus/Cuba, etc.
✦ Time limit:
Order processing: out of warehouse within 24 hours (working days)
Customs clearance impact: international items will increase by 2-5 days (customs clearance assistance provided)
III. High-value jewelry transportation regulations (＞HKD 20,000)
1. Five-layer security packaging
A[Declare within 48 hours after receipt] --> B[Provide waybill + order number]
B --> C{Liability determination}
C -->|Logistics full responsibility| D[Full refund within 7 days]
C -->|Our fault| E[Refund + compensation 30%]
C -->|Force majeure| F[Insurance claim negotiation]
2. Compulsory insurance and tracking
🔒 Premium: 110% of the value of the goods (borne by us)
📍 GPS tracker: embedded in the packaging (real-time location updates to your account)
🚛 Special car escort: The recipient needs to show his ID card + order number for door-to-door delivery
IV. Tariffs and import fees
Region Tax rules Our services
Hong Kong/Macao Zero tariff Tax-inclusive delivery
Mainland China Jewelry tariff ≈13% + VAT Provide payment service (95% discount for prepayment)
EU VAT 15-27% + 2.7% tariff IOSS tax number prepaid (calculated at checkout)
US tariff ≤5.5% (precious metals only) Pay on delivery (FedEx collects)
💡 Tax avoidance tips:
Send to the United States: Split parcels ≤USD 800 (within the tax-free limit)
Send to the European Union: IOSS prepayment is required (avoid 20€ customs processing fee)
VI. Delay and lost items processing
1. Logistics early warning mechanism
Customs clearance detention>3 days → Automatically trigger lawyer's letter to urge processing
Transportation overtime 30% → Compensation $100 HKD coupon
2. Lost item claim process
A[Declare within 48 hours after receipt] --> B[Provide waybill + order number]
B --> C{Determination of liability}
C -->|Full logistics responsibility| D[Full refund within 7 days]
C -->|Our fault| E[Refund + 30% compensation]
C -->|Force majeure| F[Insurance claim negotiation]
2. Receipt verification system
📸 Last 100 meters image: taken by the delivery person
Integrity of the package outer box
Recipient holding ID + package
Electronic signature handwriting comparison