Return & Refund Policy
Returns & Refunds Policy
Effective Date: March 12, 2025
Last Update: March 11, 2035
I. Core Principles
We promise:
✅ Transparent terms - no hidden restrictions
✅ Efficient process - refund ≤ 14 working days
✅ Non-destructive inspection - protect the rights and interests of both parties
II. Scope of returnable products
Product type Whether to support unconditional return Special conditions
Regular spot jewelry ✓ Support Must meet the "Return Conditions" (see Part 3)
Special promotion products ✗ Not support Product page clearly marked "Final Sale"
Customized jewelry ✗ Not support Engraving/circle change/exclusive design, etc.
Jewelry certificate/packaging ✗ Not returned separately Returned with the product in full
⚠️ Exception: Received damaged/defective/wrongly sent products (evidence required) All categories support return
III. Return conditions (must be met at the same time)
Time limit requirements: After signing Submit application within 14 natural days (local customers in Hong Kong) / 30 natural days (international customers, considering customs clearance time)
Product status:
Jewelry is not worn, scratch-free, and undamaged
Original labels (price tags, material labels) are intact
Full set of packaging: dust bag + gift box + warranty card
Complete certificates: GIA/IGI and other appraisal certificates must be returned
Application process:
Step ① Log in to your account to submit a return request or email to giftedethan7@gmail.com
Step ② Provide order number + product picture + problem description
Step ③ Return after receiving the return authorization code (RMA)
IV. Refund rules
Return reason
Refund content
Processing time limit
Return without reason
Product amount (excluding shipping cost)
≤15 working days after receipt and inspection
Product damage/defect/wrong goods
Product amount + return shipping cost ≤3 working days after receipt and inspection
Customized product cancellation (before production)
Deposit 10% design fee deducted ≤5 working days after confirmation of cancellation
💡 Refund method: automatic refund of the original payment path (credit card/PayPal, etc.), bank transfer requires account information
V. Non-refundable scenarios
◼ Exceeding the return period
◼ Missing certificate/packaging (HKD 500 reissue fee deducted)
◼ Man-made damage: impact deformation, gemstone shedding, chemical corrosion
◼ Customized products are cancelled after production
◼ Special offer products
◼ Customized products
VI. Detailed explanation of the return process
Step 1:
- Order number:
- Product name:
- Reason for return:
- Attachment: Product panorama + label close-up (2 photos)
Step 2: Send back the product
Local customers in Hong Kong:
✓ Free door-to-door pickup (appointment required)
✓ Self-delivery to designated outlets (covering SF Express/7-11)
International customers:
✓ Use DHL/FedEx prepaid label (system generated)
✓ Self-return: only accept tracking service, keep the waybill number!
📦 Packaging specifications:
① Inner layer: soft cloth wrapped jewelry + shockproof filler
② Middle layer: original brand gift box
③ Outer layer: hard courier box (envelope bags are prohibited!)
Step 3: Inspection and refund
↳ Quality inspection team issues report within 48 hours → email notification of results
↳ Confirmation letter sent after refund is triggered
VII. Special terms for high-priced jewelry (＞HKD 50,000)
In-store returns:
Appointment for inspection and refund at the Hong Kong showroom (completed on the spot)
ID card + order receipt must be brought
Insurance requirements:
You must purchase insurance service (insured at 110% of the value of the goods) for return
No responsibility for loss/damage of uninsured persons